Your privacy is more than a legal obligation to us — it is a genuine responsibility. Learn exactly how hay88 collects, uses, and protects your personal information as a user of our platform in Malaysia.
Welcome to the Privacy Policy hay88. This document clearly explains how we handle your personal information when you use our platform at hay88.ng. We understand that your trust is our most valuable asset, and we do not take this responsibility lightly.
Hay88 operates as an online entertainment platform in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). By registering for or using any hay88 service, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform and contact the support team to close your account.
This Privacy Policy applies to all users accessing the hay88 website, the hay88 mobile app, and all services provided through our platform, including slot games, Live Casino, Bingo, and sports betting.
Hay88 is the data controller for the personal information you provide to us. We bear full responsibility for how that data is stored, processed, and protected in accordance with applicable Malaysian law.
Hay88 only collects information that is strictly necessary to provide you with a safe, legitimate, and high-quality service. The information we collect can be divided into three main categories:
| Category | Type of Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, ID card / passport number, gender | KYC verification, legal compliance |
| Contact Information | Email address, phone number, residential address | Account communications, OTP verification |
| Financial Information | Bank account number, account holder name, transaction records | Deposit and withdrawal processing |
| Technical Information | IP address, device type, web browser, operating system | Security, fraud detection |
| Activity Information | Betting history, games played, session duration | Responsible gaming, platform enhancement |
| Cookie Information | Language preferences, login sessions, usage analytics | Enhanced user experience |
We may also receive additional information from legitimate third-party sources such as identity verification providers, fraud prevention bodies, and payment platforms integrated with hay88, where required to meet our compliance obligations.
Hay88 will never ask for your account password via email, text message, or phone call. If you receive such a request, please disregard it and report it to our support team immediately.
Every piece of information we collect is used for a clear and lawful purpose. hay88 does not use your data for unrelated purposes without obtaining your consent first. The following are the primary purposes for which data is used:
You may withdraw consent to receive marketing communications at any time via your hay88 account settings or by contacting our support team. Withdrawal of consent will not affect any processing that took place prior to the withdrawal.
hay88 does not sell, rent, or trade your personal information to any third party for their own commercial purposes. However, there are certain circumstances where we may need to share your information with selected parties:
Every third party that receives your information from hay88 is required to handle that data in accordance with data protection standards equal to or higher than our own. We conduct regular reviews of all our third-party service providers to ensure ongoing compliance.
If your information needs to be transferred outside Malaysia (for example, to international cloud servers), hay88 ensures such transfers are protected by adequate data protection mechanisms, including internationally recognised standard contractual clauses.
Your data security is our absolute priority hay88. We continuously invest in the latest technologies and processes to ensure your personal information is always protected against cyber threats, unauthorised access, and data breaches.
While no system can guarantee 100% absolute security, hay88 is committed to continuously improving our security measures in line with the evolving cyber threat landscape. In the event of a security incident affecting your data, we will notify you within the timeframe required by law.
Website and app hay88 uses cookies and similar tracking technologies to enhance the user experience, analyse platform traffic, and ensure the security of your account. Cookies are small text files stored on your device when you visit our platform.
You can manage and adjust cookie settings through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality and user experience of the hay88 platform.
As a hay88 user based in Malaysia, you have certain rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA). hay88 respects and fully facilitates the exercise of these rights:
You have the right to request a copy of all personal information we hold about you, in a readable format.
You may request that we correct any inaccurate or incomplete information in your records.
You may request the deletion of your personal data, subject to applicable legal retention obligations.
You may object to the processing of your data for direct marketing purposes at any time without providing a reason.
You have the right to receive your data in a structured, machine-readable format for transfer to another platform.
In certain circumstances, you may request that we restrict the processing of your data while a dispute is being resolved.
To exercise any of the above rights, please contact the hay88 data protection team via email at [email protected]. We will respond to your request within 21 business days, in compliance with the requirements of PDPA 2010.
Hay88 retains your personal information only for as long as necessary to fulfil the original purpose of collection or to comply with legal obligations. Our data retention schedule is as follows:
When data is no longer needed and there is no legal obligation to retain it, hay88 will securely delete or anonymise that data using industry-recognised methods.
hay88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or platform improvements. Each new version will be published on this page with a clear effective date.
For changes that are material and could significantly affect your privacy rights, hay88 will provide advance notice via:
Your continued use of the hay88 platform after changes are published constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed on how hay88 protects your information.
The current version of this Privacy Policy takes effect from 1 January 2026. Previous versions may be requested from the hay88 support team if needed for reference purposes.
If you have any questions, concerns, or complaints regarding how hay88 handles your personal data, our Data Protection Officer (DPO) team is ready to assist you. We are committed to responding to every inquiry seriously and within a reasonable timeframe.
You can reach us via:
If you believe hay88 has not handled your privacy complaint satisfactorily, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) under the Ministry of Communications and Digital.
Hay88 takes every privacy complaint seriously. We aim to resolve all privacy-related inquiries within 14 business days of receipt. More complex complaints may require up to 30 business days.
Every security feature we build is designed to ensure your personal information remains safe in hay88's hands.
All data transmitted between your device and hay88's servers is protected with 256-bit SSL encryption — the same security technology used by Malaysia's leading banking institutions.
Hay88's identity verification process is designed to be completed within 24 hours. Your documents are processed in a secure environment and automatically deleted once verification is complete.
Hay88's automated fraud detection system works around the clock to identify any suspicious activity in your account and respond before any damage occurs.
An additional security layer via OTP to your registered phone number ensures only you can access your hay88 account, even if your password is compromised.
Hay88 is fully compliant with Malaysia's Personal Data Protection Act 2010. Our privacy policy is reviewed regularly by legal experts to ensure ongoing compliance.
Penetration testing and security audits by independent parties are conducted regularly to ensure hay88's infrastructure remains robust against the latest cyber threats.