Terms and Conditions hay88 — Complete User Guide

hay88 ("we", "Platform", or "hay88.ng") provides online entertainment services including sports betting, casino games, slots, bingo, and various other digital entertainment. These Terms and Conditions ("Terms") govern the use of all services provided by hay88.

By clicking "Register", "Login", or by simply using any part of the hay88 platform, you explicitly and unconditionally agree to be bound by these Terms along with all other policies referenced herein, including Privacy Policy and Responsible Gaming Policy us.

If you do not agree with any part of these Terms, please stop using the hay88 platform immediately. Continued use following any amendment to these Terms will be considered acceptance of those amendments.

To use the platform hay88, you must meet all of the following eligibility requirements:

• Be at least 18 years old on the date of registration.
• Be legally eligible to enter into a binding agreement in the jurisdiction where you reside.
• Not be on any self-exclusion list or any exclusion list issued by a relevant regulatory body.
• Not register on behalf of another person or corporate entity without written authorisation from hay88.
• Not be located in a jurisdiction that prohibits or restricts the use of online gambling services.

Hay88 reserves the right to request proof of identity and age at any time. If there is reason to believe that a user does not meet these eligibility requirements, hay88 reserves the right to suspend or close the relevant account without prior notice and to withhold the associated balance until the investigation is concluded.

Each user is only permitted to hold one (1) hay88 account only. Multiple accounts held by the same individual — whether using different names, phone numbers, emails, IP addresses, or payment methods — are strictly prohibited and may result in the closure of all accounts involved along with forfeiture of balances.

During the registration process, you are responsible for:

• Provide information that is truthful, accurate, current, and complete.
• Update your personal information whenever any changes occur.
• Keep your account password confidential and never share it with anyone.
• Notify hay88 immediately if you suspect your account has been accessed without authorisation.
• Fully responsible for all activities that occur within your account.

hay88 will not be held liable for any losses arising from unauthorised access resulting from a user's negligence in safeguarding their login credentials.

Platform hay88 supports a wide range of local Malaysia payment methods including FPX, Touch 'n Go eWallet, DuitNow, and GrabPay. All deposits are processed instantly, while withdrawals are processed within three (3) minutes for eligible payment methods.

• The minimum deposit is RM 30 per transaction.
• The minimum withdrawal is RM 50 per request.
• All payment methods used for deposits must be registered solely in the name of the registered user.
• Hay88 reserves the right to request supporting documents before processing any withdrawal that exceeds certain limits.
• Deposited funds may not be transferred to other users or used for any purpose other than gaming on the hay88 platform.
• Any attempt to launder money or use the hay88 platform for unlawful financial purposes will be reported to the relevant authorities.

All bonuses and promotions offered by hay88 subject to specific terms and wagering requirements (rollover requirement). These requirements are clearly stated on each relevant promotion page and must be fulfilled before any withdrawal is permitted.

• The welcome bonus is only available to new members who have never made a deposit before.
• Each user may only claim each type of bonus once, unless otherwise stated.
• Any attempt to abuse the bonus system — including registering multiple accounts or misusing promotions — will result in cancellation of all bonuses and account closure.
• Hay88 reserves the right to withdraw or modify any promotion at any time without prior notice.
• Bonuses cannot be directly converted to cash without meeting the specified wagering requirements.

The hay88 VIP Programme offers exclusive benefits to loyal members, including weekly cashback, higher betting limits, and personalised rewards. VIP membership is determined automatically based on playing activity and account balance, subject to the separate VIP programme terms.

All games available on the platform hay88 — including slots, live casino, bingo, sports betting, and esports — are operated in accordance with the rules set by the respective game providers and hay88's internal policies.

• Game results that have been calculated and verified by the system are final and cannot be disputed.
• In the event of a technical error or system failure during gameplay, hay88 reserves the right to void affected rounds or bets and refund the original wager.
• The use of automated software (bots), third-party tools, or any method that provides an unfair advantage is strictly prohibited.
• Hay88 uses certified random number generators (RNG) for all applicable games to ensure fairness and transparency.
• Bets placed during an internet connection disruption are entirely the user's responsibility.

As part of hay88's commitment to security and legal compliance, all users are required to complete the KYC verification process before their first withdrawal and periodically thereafter. Documents that may be required include:

• Valid Malaysian Identity Card (MyKad) or passport.
• A recent bank statement or utility bill as proof of address.
• Proof of ownership of the payment method used (if required).
• Any additional documents requested by the hay88 compliance team.

Failure to provide the required documents within the stipulated timeframe may result in temporary suspension or permanent closure of the account. hay88 protects all user information with 256-bit SSL encryption and will not share personal data with third parties without user consent, except where required by law.

Users hay88 is strictly prohibited from engaging in any of the following activities:

• Fraud, manipulation, or any attempt to deceive the system or other users.
• Using third-party software, bots, or automated tools to play or place bets.
• Money laundering or using the hay88 platform for any unlawful financial purpose.
• Colluding with other users to gain an unfair advantage in games.
• Abusing the bonus or promotion system through multiple accounts or coordinated collusion.
• Threaten, harass, or use offensive language when communicating with the hay88 support team or other users.
• Any attempt to access hay88 systems without authorisation or to disrupt platform operations.

Violation of any of the above prohibitions will result in immediate account closure, forfeiture of all balances including bonuses and wins, and potential legal action depending on the severity of the breach.

Users may close their hay88 account at any time by contacting the customer support team. Prior to closure, all wagering requirements tied to active bonuses must be fulfilled, or those bonuses will be automatically cancelled.

hay88 reserves the right to suspend or close any account without prior notice under the following circumstances:

• There is suspicious activity or a breach of these Terms.
• The user failed to complete the requested KYC verification process.
• Information provided during registration found to be false or misleading.
• Account inactive for more than 12 consecutive months.
• There are instructions from a regulatory body or relevant authority.

For accounts closed at the user's request with a positive balance, funds will be returned to the original verified payment method within seven (7) business days, subject to the completion of all relevant investigations.

hay88 provides the platform on an "as-is" basis and makes no express or implied warranties regarding the accuracy, completeness, or suitability of the platform for any particular purpose. To the extent permitted by law:

• Hay88 is not liable for any financial losses incurred by users as a result of using the platform.
• Hay88 is not liable for service disruptions caused by factors beyond our control, including internet outages, third-party server issues, or natural disasters.
• Hay88's maximum total liability to any user shall not exceed the amount deposited by that user in the 30 days preceding the event giving rise to the claim.

hay88 committed to responsible gaming practices. We provide a range of tools accessible directly through your account settings:

• Deposit Limit: Set daily, weekly, or monthly deposit limits according to your budget.
• Loss Limit: Automatically cap the total amount you can lose within a set time period.
• Self-Break: Take a break from the platform for 24 hours to 6 months without needing to provide a reason.
• Permanent Self-Exclusion: Permanently close your account with a block on new registrations.
• Activity Review: Review your betting history and gaming patterns at any time.

If you feel that gambling has become a problem in your life, contact the hay88 support team for assistance. More information is available on the Responsible Gaming us.

hay88 reserves the right to amend, modify, or replace any part of these Terms at any time at our sole discretion. Amendments take effect immediately upon being posted on this page.

We will endeavour to notify users of material amendments via in-platform notices or registered email. However, it remains the user's responsibility to periodically review the latest Terms. Continued use of the hay88 platform after any amendment is published constitutes acceptance of the revised Terms.

For any enquiries regarding these Terms and Conditions, please contact the customer support team hay88 via live chat or email at [email protected].